Having firmly embedded itself in the fabric of Wales’ tradition, we have been counting the days until our annual opportunity to express gratitude to the sterling teams of our pharmaceutical service. And that time is finally upon us – with the 2019 Welsh Pharmacy Awards.

The 2019 Welsh Pharmacy Awards ceremony is driving the heart of the sector together on 23rd May; taking place in the Vale Resort, Vale of Glamorgan, and navigated by esteemed host, Sian Lloyd. The gala – punctuated by a delightful dinner and networking opportunities – will bestow honour on those who not only demonstrate excellent character, but who have cultivated much-needed change in the industry during the last 12 months and beyond.

Cast your eyes over our final contenders – and their paths to success so far.

Innov in Quality Efficiency through Technology - Fferyllwyr Llyn

The Pharmacy Team at Fferyllwyr Llyn,
Fferyllwyr Llyn

Fferyllwyr Llyn Cyf are tremendously supportive of the NHS Wales vision to incorporate community pharmacies as an integral part of the primary care team, and have been eager to develop new services. Mindful of the necessity of maximising efficiency to achieve the highest quality of care, the pharmacy looked at ways of releasing staff time – therefore deciding to purchase an MDS robot from Medication Management Solutions. The robot was installed, and after rigorous staff training and writing SOPs, it’s now fully operational, and has already prompted significant time savings.

Innov in Quality Efficiency through Technology - Mayberry Pharmacy, Medi Pack team

MediPack, Mayberry Pharmacy

Mayberry Pharmacy developed MediPack in response to increasing demand for the support of patients who have been experiencing difficulty in taking their medication properly. In order to gauge a conclusive understanding of how many patients could benefit from MediPack, the team invested in the analytics tool, Real World Data.

Innov in Quality Efficiency through Technology - Nootts Pharmacy

MyScript, Nootts Pharmacy

Over recent years patients have been increasingly requesting the participation of their pharmacy in the handling of orders for regular repeat medication – spurring on the team’s innovative mode of action.

LloydsPharmacy Port Talbot photo Management of Diabetes in Community Pharmacy 2019

The Welsh Network Team, LloydsPharmacy

In May 2018, the Welsh government introduced a new requirement into the NHS Wales Community Pharmacy Contractual Framework, and as part of the Welsh Quality and Safety Scheme, a series of audits were conducted around ‘high-risk medicines’.

Innov in Quality Efficiency through Technology - The Medicine Centre

Alison Sparkes and Team, The Health Dispensary, Neath

In August 2018 the team installed Wales’ first automated 24-hour prescription collection point – recognising that it would aid patients, all the while helping the pharmacy grow more profitable services, while locking in their existing dispensing business.

Medicines Counter Staff Training - LloydsPharmacy

Selene O’Sullivan and Team, LloydsPharmacy Professional Support Managers, Swansea

Hot on the heels of the shifts in the NHS landscape – and pharmacy moving to a more clinical role – LloydsPharmacy have recognised that professional development and continuing education have never been more important to ensure that their frontline pharmacy teams are able to deliver the best service they can.

Medicines Counter Staff Training - New Inn Pharmacy.jpeg

The New Inn Pharmacy Team, Pontypool

Hot on the heels of the shifts in the NHS landscape – and pharmacy moving to a more clinical role – LloydsPharmacy have recognised that professional development and continuing education have never been more important to ensure that their frontline pharmacy teams are able to deliver the best service they can.

Medicines Counter Staff Training - Rowlands Pharmacy, Tara Wainwright

Tara Wainwright, Rowlands Pharmacy, Wrexham

The pharmacy have put an initiative in motion which seeks to upskill the pharmacy team to be competent and confident in facilitating advanced and enhanced service delivery – planned and delivered by the Pharmacy Manager, Tara Wainwright.

Business Development - The Medicine Centre

Ed John and Team, Clunderwen Pharmacy, Pembrokeshire

Since purchasing the pharmacy, Ed John has been boundless in his efforts to ensure its fruition as a go-to site for the community – and has conquered many challenges throughout the process. For example, one of the first duties was to identify a suitable building within the village to relocate the business to. A bungalow came to market roughly 100 metres from the pharmacy’s previous location, and Ed was subsequently successful in his applications for a change of use, from a residential dwelling to a commercial property, as well as in his application for a minor relocation of the pharmacy premises.

Business Development - Talybont Pharmacy, Gary Jones

Gary Jones and Team, Talybont Pharmacy

With the role of community pharmacy changing from being a supplier to a service provider, the team were motivated to enhance the image / profile of the pharmacy – and to make it known to the community that Talybont Pharmacy are ready for extended services.

Business Development - Clynderwen Pharmacy, Ed John

Alison Sparkes and Team, The Health Dispensary, Neath

In August 2018 the team installed Wales’ first automated 24-hour prescription collection point. However, in order for it to forge success, it was realised that there needed to be a focus on explaining what this was to existing customers, as well as new customers who might want to benefit from accessing their medicines after-work / school, or at a time convenient to them.

Asthma Project of the Year - Elin Hooper, Mayberry Pharmacy

Elin Hooper,
Mayberry Pharmacy, Caerphilly

During her time working for Mayberry Pharmacy in Caerphilly it became clear to Elin that there was a large number of the patients suffering with asthma, which is in line with Welsh asthma prevalence being one of the highest in the world.

Asthma Project of the Year - Dave Edwards, Evans St Clears

Dave Edwards,
On Behalf of the Coach and Horses Surgery, St Clears and Meddygfa Taf Surgery, Whitland

Presenting the value of true collaboration, this project has involved two surgeries; Coach and Horses, based in St Clears with a branch surgery in Laugharne; and Meddygfa Taf in Whitland. This is in addition to four pharmacies – the two pharmacies in St Clears are both owned by the Evans Pharmacy group, while The Pharmacy in Laugharne is owned and run by Sue Siggery, and Clunderwen Pharmacy is owned and run by Ed John.

Asthma Project of the Year - Liz Howells & Susan Scarr Update

Liz Howells and Susan Scarr, Tenby Surgery, Gas Lane, Tenby

The team were aware that an overhaul of how asthma was managed in the practice was fundamental, underscored by a determination to make a positive difference to patients’ care with the resources available.

Asthma Project of the Year - Rowlands, Corwen, Kasha Masri

Kasha Masri,
Rowlands Pharmacy, Corwen

During 2018 / 2019 Kasha worked collaboratively with the asthma nurses at Corwen Family Practice to offer respiratory MURs to asthma patients.

Asthma Project of the Year Steffan John

Steffan John and Team, Fferyllwyr Llyn

When considering the steps which should be undertaken to assist his patients with asthma, Steffan realised that rather than just looking at one single aspect, it was advantageous to adopt a holistic approach and combine various elements and services to promote their respiratory health.

Hospital Pharmacy - AlisonTaylor & The Ward Based Services Team, Morriston Hospital, Swansea Bay U

Alison Taylor and the Ward-Based Services Team, Morriston Hospital, Swansea Bay University Health Board

Ward-based pharmacy teams have been evolving over the last few years – however, this project has been honoured with a nomination due to its effectiveness in fueling the service with a direction, and the motivation to achieve improvement in patient standard of care, from pharmacy, staff engagement with patients, and the ward multidisciplinary team.

Hospital Pharmacy - Jodie Gwenter & Rebecca Ham & the Princess of Wales Procurement Team ABM UHB

Jodie Gwenter and Rebecca Ham and the Princess of Wales Pharmacy Procurement Team, Swansea Bay University Health Board

The team have exuded commitment and generosity towards project SEARCH; an initiative that aims to develop young adults with learning disabilities to help them gain the necessary skills for employment.

Hospital Pharmacy - Kieron Power & Singleton Hospital Pharmacy-led VTE and CAT service, Swansea Bay UHB

Kieron Power and the Singleton Hospital Pharmacy-Led VTE and CAT Service, Swansea Bay University Health Board

Kieron and his team have developed and implemented an invaluable pharmacy-led service in Swansea Bay University Health Board that has identified and addressed the unmet needs of cancer patients who develop venous thromboembolism (VTE).

Hospital Pharmacy - Nia Evans Sarah IlesUniversity Hospital of Wales, Haematology Pharmcy Team C&V UHB

Nia Evans and Sarah Iles, University Hospital of Wales, Haematology Pharmacy Team, Cardiff & Vale University Health Board

The team have a history of embracing and implementing changes to improve service efficiency and protect patient safety.

Hospital Pharmacy - Victoria Gimson & the Hafan Y Coed Pharmacy Team, C&V UHB

Victoria Gimson and the Hafan Y Coed Pharmacy Team Cardiff & Vale University Health Board

Within the team of specialist mental health pharmacists, there is a high proportion of non-medical prescribers using their prescribing qualification and delivering a service in an area which too few UK medical trainees choose to go into.

Community Pharmacy Practice - Boots the Chemist, Old Cwmbran Team.jpeg

The Boots Pharmacy Team, Chepstow Road, Newport

Boots in Maindee is a small community pharmacy, servicing patients – both young and old – of all nationalities, and offering a wide range of services to fulfill the needs of the surrounding community.

Community Pharmacy Practice - Lloyds Baglan Resource Centre Update

The LloydsPharmacy Team, Baglan Resource Centre

The pharmacy has always played an important part in the community of Port Talbot, but has particularly emerged as a vital, flourishing platform over the last 18 months following the introduction of a new manager, Debra Hughes, and pharmacist, Umar Hussain.

Community Pharmacy Practice - Mayberry Pharmacy Blackwood

The Mayberry Pharmacy Team, Blackwood

After acquiring the business in 2005, it was totally refitted in 2007, quadrupling the size of the existing dispensary. Further bolstering their offerings, and with consideration to service development opportunities, two consultation rooms were also added.

Community Pharmacy Practice - Sheppards Pharmacy Whitcombe Street Update

The Sheppards Pharmacy Team, Whitcombe Street, Aberdare

Sheppards Pharmacy Whitcombe Street is a well-established community pharmacy in the heart of Aberdare.

Community Pharmacy Practice - The Medicine Centre

The Health Dispensary Pharmacy Team, Neath

The pharmacy in Neath was acquired in 1992 and relocated to its current position in 2004. In 2012 the premises next door was purchased and developed as a wellness clinic, and in 2016 the two were combined to form its current layout of pharmacy, clinic space, six consultation / therapy rooms, guest kitchen, and staff lounge.

Innov in Service Delivery - Fferyllwyr Llyn Team

The Pharmacy Team, Fferyllwyr Llyn

12 months ago the company decided to forge plans for the future and outline where the pharmacy will be in five years. As a small company of three pharmacies the five directors – all pharmacists – were clear that the business must move away from supply, to a service delivery role. It was also evident that the NHS Wales agenda was in line with this vision, and thus they began to consider the changes that are necessary for this ultimate aim to be reached.

Innov in Service Delivery - Mayberry Pharmacy, Sue Jones

Sue Jones
Mayberry Pharmacy, Trevethin, Pontypool

As pharmacist manager at Mayberry Pharmacy in Trevethin, Sue has seen the direction of travel, with more and more services being made available from community pharmacy. This – coupled with the loss of the local GP surgery – led to a surge in her determination to put the pharmacy at the centre of the community, delivering a wide range of services, including Medicines Use Reviews, discharge medication reviews, emergency hormonal contraception, and stop smoking Level 3.

Innov in Service Delivery - Sheppards Whitcombe street.jpeg

Jonathan Lloyd Jones, The Sheppards Pharmacy Team, Whitcombe Street, Aberdare

Having identified an increase in patients encountering difficulty securing appointments at their local GP practices, the pharmacy have aimed to reduce the pressure on GP practices where possible.

Innov in Service Delivery - The Medicine Centre

Alison Sparkes
The Health Dispensary, Neath

Alison and the team took the radical step of employing a business advisor to help take the business to the next level; prompted by the awareness that NHS delivery is becoming ever more challenging, and it was subsequently important to try to bring some of their business ideas to fruition.

Student Leadership - Harry Warner

Harry Warner,
Welsh School of Pharmacy

Equipped with his own experience and insight, and fueled by a determination to help the next wave of students in any way possible, Harry has actively sought ways to distribute advice.

Student Leadership - Asia Dirie.jpeg

Asia Dirie,
Welsh School of Pharmacy

Asia’s leadership skills have been particularly displayed through her post as chair of the Undergraduate Student-Staff Panel this year, in which she has helped to rectify areas of concern, and open up new pathways for communication.

Student Leadership - Elizabeth Fullwood

Elizabeth Fullwood, Welsh School of Pharmacy

Elizabeth has taken a very active role in educating and supporting her peers in relation to the important topic of sexual health. In doing so, she is part of a national student-led society, called Sexpression, and in particular, a member of the Cardiff Sexpression committee. In her role she is responsible for teaching comprehensive sex and relationships education to young people in secondary schools, and therefore making sure that they’re equipped with the right information to make well-informed decisions later in life.

Student Leadership - Georgina Leeson

Gina Leason,
Welsh School of Pharmacy

Gina has excelled in her organisational and leadership skills this year by arranging both the School Annual Ball and the final year students’ leavers’ meal. These are both significant events in the school’s calendar and Gina has effectively led her colleagues in all aspects of the organisation, from the first stages of booking venues, through to the night itself.

Community Pharmacy Practice - Lloyds Baglan Resource Centre Update

Kate Taylor and Team, LloydsPharmacy, Port Talbot Branch (Primary Care Resource Centre on Baglan Moor)

LloydsPharmacy, Port Talbot Branch, is located within the extremely busy Primary Care Resource Centre on Baglan Moor, containing four separate general practices. Last year LloydsPharmacy launched a campaign, ‘Let’s Talk Diabetes’, which achieved substantial success in all the stores across the UK, but which particularly came to life in Baglan. In fact, the team garnered praise for their success with the campaign, and felt so strongly about the fight against diabetes, that they were keen to look for new ways to raise awareness this year.

Management of Diabetes - Queens Road Pharmacy Team

Nathan Wood,
Queens Road Pharmacy, Skewen

The pharmacy drew attention to an urgent area for improvement when they noticed that patients were getting incorrect prescriptions over what they needed for their diabetes testing. A baseline audit was subsequently carried out over one month in which it was discovered that about 15 per cent of diabetic patients were not receiving correct strips and lancets. The team didn’t want people to all be on the same meter as this had previously led to problems when a shortage in the market occurred.

Management of Diabetes in Community Pharmacy - Well Llantwit UpdateNEW

Ellis Nugent and Team, Well, Llantwit Major

Llantwit Major is a close-knit rural community serving a wide range of patients of all ages. Diabetic patients have always been a major target group for MURs and DMRs, however, a particular incident demonstrated just how important these services really are and has now been a major focus in the pharmacy’s MURs in the new tax year.

Com Pharmacist of the Year - Stephen Jones, Sheppards Pharmacy New Tredegar

Stephen Jones,
Sheppards Pharmacy, New Tredegar, Aneurin Bevan University Health Board

Stephen Jones’ nomination has been in recognition of the multi-faceted role he plays in pharmacy; always striving to go above and beyond to provide an exceptional standard when it comes to the provision of patient care.

Com Pharmacist of the Year - Steffan John

Steffan John,
Fferyllwyr Llyn Cyf, Betsi Cadwaladr University Health Board

An independent prescriber specialising in respiratory disease, Steffan provides all commissioned services from the pharmacy, including DMRs and Choose Pharmacy. Blaenau are historically the highest prescribers of high dose steroid inhalers in North Wales due to the legacy of the slate industry. Steffan has recently been awarded NHS cluster funding to target appropriate use and management of inhalers within this patient cohort and links in with Ceri Williams, the practice-based pharmacist. He offers an innovative service for allergy testing, along with travel vaccination clinics, and was an early pathfinder for NHS-based influenza vaccination in community pharmacy.

Com Pharmacist of the Year - Rhys Williams

Rhys Williams,
Woodville Road Pharmacy, Cardiff & Vale University Health Board

Rhys at Woodville Road Pharmacy has risen to a number of challenges this year for Cardiff & Vale University Health Board as new services for community pharmacy continue to be developed.

Com Pharmacist of the Year - Dai Williams, Central Pharmcay

Dai Williams,
Central Pharmacy, Pentre, Cwm Taf University Health Board

Dai is an enthusiastic and motivated pharmacist who is passionate about developing the role of community pharmacy, both within Cwm Taf and nationally, to support new models of delivering health and social care services.