Award Finalists

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Innovation in Service Delivery - Asim Ali, Pill Pharmacy

Asim Ali

PILL PHARMACY, NEWPORT

Despite the business having been established for 11 years, Asim is always striving to reach new heights. With this in mind, he executed various actions in order to achieve the ultimate objective of improving the prescription delivery service whereby the team could enhance the experience of ordering the prescription and having the prescription dispensed.

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Innovation in Service Delivery - Dylan Jones, Dudley Taylor, Llanidloes Pharmacy

DYLAN JONES

DUDLEY TAYLOR PHARMACIES, LLANIDOES PHARMACY

Service delivery and enhancement has been a key focus for Llanidloes Pharmacy for over 15 years – an area that the pharmacy has always excelled in.

Asthma Project of the Year - Richard Griffiths, Griffiths Pharmacy

RICHARD GRIFFITHS

GRIFFITHS PHARMACY, GARDEN CITY

The establishment of a well-rounded staff team, who are confident and able to deliver and develop the services which the pharmacy has embarked upon, has been a particular standout accomplishment.

Innovation in Service Delivery - Gary Jones, Borth Pharmacy

GARY JONES

BORTH PHARMACY, BORTH, CEREDIGION

Pro Delivery Manager was initiated after Gary was informed that his delivery driver would be temporarily unavailable. Realising the difficulty in replacing the role, he decided that it was time to make a change and take control.

Innovations in service delivery - Elin Hooper, Mayberry Pharmacy

ELIN HOOPER

MAYBERRY PHARMACY, CAERPHILLY

Determined to challenge the above-average levels of smoking in the pharmacy’s operating area, Elin set about launching a smoking cessation service that used a new, more innovative approach to helping people quit their nicotine addiction.

Student Leadership Award , Mark Sweeney

MARK SWEENEY

WELSH SCHOOL OF PHARMACY

In Mark’s role as First Year Representative for the Welsh Pharmacy Students Association (WPSA),  he swiftly became aware that when new attendees arrived at Cardiff University, they often felt nervous and alone.

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Student Leadership, Stacie Marks

STACIE MARKS

WELSH SCHOOL OF PHARMACY

Stacie has recently been elected as the Treasurer for the WPSA hot on the heels of a successful year as the lead British Pharmaceutical Students Association representative.

Student Leadership Award - Sarah Alzetani 1

SARAH ALZETANI

WELSH SCHOOL OF PHARMACY

During her second year, Sarah officially became a student mentor for the Pharmacy School; a position which entailed providing academic and social support to first year pharmacy students entering university life.      

Student Leadership Award, Gwenno Williams

GWENNO WILLIAMS

WELSH SCHOOL OF PHARMACY

As First Year Representative for the WPSA, and armed with the aim to build student engagement, Gwenno has undertaken and developed impressive ideas.

Student Leadership Award- Rana Ajaj

RANA AJAJ

WELSH SCHOOL OF PHARMACY

From the very beginning, Rana has expressed enthusiasm towards securing successful progression within pharmacy education. In order to contribute positively to the development of the pharmacy degree, she participated in the GPhC Accreditation at Cardiff School of Pharmacy and Pharmaceutical Sciences in which she shared her views as to how well-integrated the course is at Cardiff University.

Pharmaceutical Care Award Rafia Jamal, Boots

RAFIA JAMIL

BOOTS, KNIGHTON

Boots pharmacy in Knighton had historically struggled to provide enhanced and advanced pharmacy services until Rafia took over the challenging role as Pharmacist Store Manager in 2015. She was keen to make a difference to how the local community received ‘value added’ services from the pharmacy, and support the GP practices more.

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Delivery of Pharmaceutical Care - LloydsPharmacy Mountain Ash

PHARMACY TEAM

LLOYDSPHARMACY, MOUNTAIN ASH

LloydsPharmacy in Mountain Ash operates a standard NHS community pharmacy contract on the ground floor, dispensing prescriptions and delivering clinical services to the local population. On the first floor, in addition to the busy retail pharmacy, the team boasts a specialised care and professional services hub, from which they supply a large number of care homes, in addition to providing community dosage systems to a large number of domiciliary patients.

Delivery of Pharmaceutical Care - Dewi Cook and team, Well Pharmacy, Port Talbot

DEWI COOK

WELL PHARMACY, PORT TALBOT

Eager for the sector to reap the rewards of a more integrated approach to healthcare, Dewi regularly attends clinical surgery meetings in which he is able to boost communication and ensure that GPs are aware of the value of community pharmacy in terms of improving patient quality of life and alleviating some of the pressure on the NHS.

Delivery of pharmaceutical care, Jonathan Smith, Mayberry Pharmacy

JONATHAN SMITH

MAYBERRY PHARMACY TEAM, BLACKWOOD

At the Newport branch of Mayberry Pharmacy, which Jonathan manages as senior pharmacist, the team cares for more than 15,000 patients, managing their prescription and medication needs, and ensuring that they get the most from the medicines they have been prescribed.

Independent Pharmacy Practice Ali Sparkes

ALISON SPARKES

THE HEALTH DISPENSARY, NEATH

It was back in 2011 when the team’s wellness clinic opened its doors next to the pharmacy – progressively establishing itself over the years and earning a steady footfall. Meanwhile, the pharmacy had picked up pace with the addition of some large care home contracts and was spread over two floors, leading to Alison feeling as though she was managing three separate entities.

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Business Development - Murch Pharmacy

LINDA JONES

MURCH PHARMACY, DINAS POWYS

After discovering that the local GP practice was seeking to relocate to more spacious and modern premises, the wheels were set in motion for the pharmacy’s development, with minor relocation applications being submitted.

Innovation in Service Delivery - Asim Ali, Pill Pharmacy

ASIM ALI

PILL PHARMACY, NEWPORT

The pharmacy has continually showcased efforts to draw out the best from the business, including moving into new premises in 2015. Enhancing the profile of the business has been a key priority, too, and assisted by the provision of additional services which were needed by the local community. An underlining motivation for the pharmacy has been the fact that Pillgwenlly is a community-first community, and they therefore wanted to deliver a service and facility which members could be proud of.

Asthma Project of the Year - Vicky Cornelius, Lloyds Pharmacy

VICTORIA CORNELIUS

LLOYDS PHARMACY, Llanyrafon

Given the pharmacy’s prime location situated within a small parade of various shops, near a dental practice, and in very close proximity to six doctor surgeries, the team has the opportunity to cater for patients of all ages, accessing both routine and acute prescription services.

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Asthma Project of the Year - Richard Griffiths, Griffiths Pharmacy

RICHARD GRIFFITHS

GRIFFITHS PHARMACY, GARDEN CITY

The pharmacy is perched within a small, industrial town in the region of Deeside, in which the prevailing focus of the town is supported by several large organisations. The consequence of there being an industrial-based local economy has been a higher than average level of patients with chronic chest conditions, such as asthma and COPD.

Asthma project of the year - Dave Edwards, Boots

DAVE EDWARDS

BOOTS, JOHN STREET, WHITLAND

Dave has recently developed a new respiratory MUR+ service which focuses on inhaler technique and asthma control – an extension on the work he has been doing for some time. Sharing his successes with Hywel Dda Local Health Board has undoubtedly shaped their decision to introduce this enhanced service to reach more patients across the community.

Independent Pharmacy Practice Ali Sparkes

ALISON SPARKES & TEAM

THE HEALTH DISPENSARY, NEATH

By combining the pharmacy and clinic, patient care has remained core, with particular emphasis on their ability to not only be aware of services, but to easily access them. With this in mind, a Customer Relationship Management system is being fully customised and invested in by the team, helping them to recognise who is calling, make notes relevant to customer care, and remind them about following up.

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Independent Pharmacy Practice - Jayne Soltys - Washington Pharmacy

JANE SOLTYS & TEAM

WASHINGTON PHARMACY

Washington Pharmacy has been an independent community pharmacy since the 1950s, and has been owned and managed by Jane Soltys since 2005. Delivery of modern healthcare services from the outdated premises was a major constraint to Jane and her team.

 

Independent pharmacy practice - Paul Mayberry, Mayberry Pharmacy

PAUL MAYBERRY & TEAM

MAYBERRY PHARMACY, BLACKWOOD

The Mayberry Pharmacy Group launched in 1994, opening its first pharmacy in the historic town of Pontypool. Since then, it has grown to a chain of seven pharmacies, serving more than 100,000 patients.

Business Development - Murch Pharmacy

LINDA JONES & TEAM

MURCH PHARMACY, DINAS POWYS

Although Murch Pharmacy’s roots were forged over 25 years ago, the team is always willing to adapt to change and innovation – evidenced by them undergoing a minor relocation in 2016 to a new site.

Claire Jean Photo Lloyds Pembroke Castle

CLAIRE JEAN

LLOYDSPHARMACY, PEMBROKE CASTLE

Although LloydsPharmacy in Pembroke Castle was already recognised for delivering a high level of services to a significant number of care homes in the surrounding area, including full prescription management, the team is always open to new initiatives.

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Delivery of Pharmaceutical Care - Dewi Cook and team, Well Pharmacy, Port Talbot

DEWI COOK

WELL PHARMACY, PORT TALBOT

Various reports have highlighted a serious concern around the level of errors and lack of efficiency made when dispensing medication for vulnerable residents and patients in care homes. Notably, the 2009 CHUMS report revealed that on any one day, seven out of ten residents experience at least one medication error.

Innovation in Service Delivery - Gary Jones, Borth Pharmacy

GARY JONES

BORTH PHARMACY, BORTH, CEREDIGION

Gary’s employment of the innovative Pro Delivery Manager technology first began to take shape in 2014, when he realised that he required better control, not just financially, but clinically, of what was becoming a major part of his pharmacy business.

Community Pharmacist of the Year - Jacqui Campbell, Prichards Pharmacy

JACQUI CAMPBELL

PRITCHARDS PHARMACY, PRESTATYN

Jacqui qualified as a pharmacist in 1990, and yearning for further learning opportunities, and always striving to achieve, she successfully acquired her own community pharmacy business in Prestatyn in 2003.

Hospital Pharmacy, Melanie Owen T block pharmacy team

MELANIE OWEN &THE T BLOCK PHARMACY TEAM

BETSI CADWALADR UNIVERSITY HEALTH BOARD

The T Block Pharmacy Team comprises a group of pharmacy technicians and pharmacists that are responsible for covering five wards in the T Block at Ysbyty Gwynedd. Instead of working in isolation, they now come together as a co-ordinated team to cover all the pharmacy services that are provided at ward level, thus lessening variation in the quality and quantity of services on offer.

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Hospital Pharmacy Team, Lisa Forey & ABUHB Pharmacy Omnicell Installation Team

LISA FOREY &THE OMNICELL INSTALLATION TEAM

ANEURIN BEVAN UNIVERSITY HEALTH BOARD

The RGH Pharmacy Omnicell ‘Vending’ Installation Team is made up of a group of staff of varying grades – which include ATOs, technicians and pharmacists – who are responsible for working together to ensure that all Omnicell installations at ward levels are completed as seamlessly as possible.

Hospital Pharmacy Team, Paul Swithenbank, Pharmacy Anti-coagulant Team NPTH

PAUL SWITHENBANK & THE PHARMACY-LED ANTICOAGULATION

ABERTAWE BRO MORGANNWG UNIVERSITY HEALTH BOARD

The team has developed and diversified the range and complexity of anticoagulant services provided, managing approximately 2,000 patients.

Hospital Pharmacy Team, Chris Brown and the Renal Medicines Service

CHRIS BROWN & TEAM

NATIONAL RENAL MEDICINES MANAGEMENT GROUP

From the outset of the South Wales Renal Network, as well as part of the Welsh Renal Clinical Network, the Renal pharmacy team members have been innovators and leaders in service redesign and improvement.

Asthma Project of the Year - Richard Griffiths, Griffiths Pharmacy

RICHARD GRIFFITHS

GRIFFITHS PHARMACY, GARDEN CITY

Given the diverse nature of patients throughout the community with diabetes, the team has enlisted various strategies to ensure that they receive a high level of care according to their needs. The members of the team came together to examine as to how other local health professionals and services could be involved in providing a balanced service that supports diabetics with all the elements of managing the condition.

Management of Diabetes in Community Pharmacy - Gavin Taylor LloydsPharmacy

GAVIN TAYLOR

LLOYDSPHARMACY WATERFRONT MEDICAL CENTRE, BARRY

LloydsPharmacy Waterfront Medical Centre delivers pharmacy services to a very wide demographic pool, encompassing patients on the lower socio-economic scale, a considerable student population, as well as patients on the higher end of the socio-economic scale.

Innovation in Service Delivery - Asim Ali, Pill Pharmacy

ASIM ALI

PILL PHARMACY, NEWPORT

The pharmacy is based in a community which is highly prevalent in the incidence of diabetes, so it’s been integral for the team to reach, and assist, as many people as possible.

Innovation in Service Delivery - Dylan Jones, Dudley Taylor, Llanidloes Pharmacy

DYLAN JONES

DUDLEY TAYLOR, LLANIDLOES PHARMACY

As an independently-owned local community pharmacy, Dudley Taylor Pharmacies Ltd has been providing pharmaceutical services based in Llanidloes for around 20 years, being highly valued as an essential service within the community.

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Community Pharmacist of the Year - Jacqui Campbell, Prichards Pharmacy

JACQUI CAMPBELL

PRITCHARDS PHARMACY, PRESTATYN

Jacqui’s ethos for serving the local population is to ensure that medicines are dispensed in a safe and efficient manner, that every service commissioned by the local health board is offered to patients, and that the team offers for sale a range of products to suit customers’ needs.

Community Pharmacist of the Year I - Mustafa Ameer, Crwys Pharmacy

MUSTAFA AMEER

CRWYS PHARMACY, CATHAYS, CARDIFF

Having been qualified for three years and Superintendent for just over two, Mustafa has had to harness his ability to, not only adapt to, but initiate, a number of gradual changes.